Welcome to the LumaTax Knowledge Base 👋

How do I turn on Multi-factor authentication (MFA) in LumaTax?

Learn how to add an extra layer of security to your LumaTax account.
Written by Valerie Heckman
Updated 4 months ago

Multi-factor authentication is a security feature on top of the usual password requirement at login. It is turned off by default, but we recommend turning it on. 

In the event of password theft, this provides extra protection against unauthorized access of your account. When on, LumaTax will send you a one-time confirmation code at login. Follow the steps below to turn it on. 

  1. Sign in to your account.
  2. From any page, navigate to Hi, [Name] in the upper right corner, and click Users.
  3. Scroll down to the Multi-factor authentication section and click Edit MFA.
  4. Change to Enabled and click Save.  
  5. A pop up will display instructions. Click to re-login. 
  6. At login, you'll have the option to scan a QR code to use MFA with an authentication app, such as Last Pass or Google Authenticator. Or you can use the mobile SMS method instead and receive a text message with a code. 

Authentication App method: 

  1. Open your app (such as Last Pass or Google Authenticator) and scan the QR code on the LumaTax page.
  2. Type in the one-time code from your app and click Continue
  3. Copy the recovery code and keep it somewhere safe. If you ever need to login without your device, you will need it.

SMS text message method:

  1. Click Try another method and choose SMS
  2. Choose your country code if it is different from the United States. 
  3. Enter your phone number starting with the area code. Note: this needs to be a phone number where you can receive a text message. 
  4. Enter the one-time code from your text message and click Continue
  5. Copy the recovery code and keep it somewhere safe. If you ever need to login without your device, you will need it.
Note: Admin users can review which users have MFA enabled on the Team page. 

Did this answer your question?